![]() Writing - Communicating effectively in writing as appropriate for the needs of the audience.ġ0. Coordination - Adjusting actions in relation to others' actions.ĩ. Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Ĩ. Negotiation - Bringing others together and trying to reconcile differences.ħ. ![]() Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Ħ. Persuasion - Persuading others to change their minds or behavior.ĥ. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Ĥ. Speaking - Talking to others to convey information effectively.ģ. ![]() Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Ģ. Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.ġ. Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.Ħ. Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.ĥ. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Ĥ. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.ģ. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Ģ. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. Negotiate credit extensions when necessary.ġ. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.ġ5. Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.ġ4. Receive payments and post amounts paid to customer accounts.ġ3. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.ġ2. Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.ġ1. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.ġ0. Record information about financial status of customers and status of collection efforts.ĩ. Answer customer questions regarding problems with their accounts.Ĩ. Locate and monitor overdue accounts, using computers and a variety of automated systems.ħ. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.Ħ. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.ĥ. Advise customers of necessary actions and strategies for debt repayment.Ĥ. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.ģ. ![]() Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.Ģ.
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